Partner Success Manager

Job description

Job Title: Partner Success Manager

Location: Remote

About Vygo:

Vygo is changing the future of the multi-billion dollar higher edtech industry by transforming the way students and universities engage with support services. We’re looking for driven, creative candidates with a background in growing and managing a high-performance sales team within high growth tech organisations. You will have the opportunity to work in a startup environment, directly contributing to the company’s success. If you’re looking for an opportunity to accelerate your career at a high growth company with a high level of autonomy, we would love to hear from you.

You will be part of a team that pushes boundaries to provide the most efficient learning support experience for higher-ed institutions worldwide.

Our benefits aim to support a healthy work-life balance and cultivate a company culture where you can bring your whole, human self to work. We’ve always believed in hiring the most incredible people and treating them right. We know that the more diverse we are, the more diverse our ideas will be and when we openly welcome those ideas, our environment is better, and our business is stronger.

The perks

Work when, where and how you want - as long as you get the job done, you’re free to choose how you do it. We value people over process - and we back that up with flexible work arrangements. We take career growth seriously. So if there’s something you want to upskill in, you’ll be supported all the way and can enjoy benefits for Professional Development for courses, seminars, events - anything you want!

The culture

We are a team dedicated to making a difference and getting results - but we love to enjoy ourselves too. From team hangouts, lunches, coffee catch-ups and drinks to playing online games together, we maintain a culture where you can relax and have fun while getting to know the team, even remotely.

The role

  • Manage a range of different support programmes across a playbook of different university partners

  • Be responsible for the overall success of your assigned university partners, making sure they have everything they need to maintain successful support programmes at their institution

  • Always data-orientated and proactive, always thinking outside the box and bringing big ideas to life

  • Build external relationships across senior leader teams at universities to help build a productive working environment

  • Build internal relationships across a global team that are located on different timezones

  • Be an advocate and expert in the market of Vygo’s product, vision and value proposition

  • Represent the voice of our partners, keeping a close feedback loop with the product and engineering teams

  • Wear multiple hats within the business and adapt to changing roles and responsibilities as the business grows

Job requirements

We are looking for exceptional people that are motivated to achieve big things.

  • You have direct experience in a customer success or project management role

  • You want to learn and absorb different topics and subjects quickly

  • You have strong interpersonal skills and experience building relationships with external partners

  • You have some project management experience using internal resources to deliver results

  • You have the ability to be adaptable and enjoy working in a fast-paced, start-up environment

  • You bring big ideas and solutions to problems

  • You get excited about helping your employees grow and move to their next challenge

  • You are passionate about education and social mobility

  • You have strong technical skills and experience using some or all of the following tools: Hubspot, Intercom, Asana, Loom, GDrive, Zapier & Slack.

  • You have a BA degree in Business or a related field

  • You align with our mission and values at Vygo

Mission

Together, we are on a mission to Champion all learners. Target 1M by end of 2023.

Values
We Add Massive Value
- To each other, to our clients and to the world.

We Strive for CANI (Constant and Never-Ending Improvement) - Of ourselves, of our teams and of our offering to the world.

We Radically Candour - We love receiving and giving feedback about each other, our work and our offering. When doing so we care personally and challenge directly.


Interview process (fully remote)

1️⃣ Have an introductory call to find out more 

2️⃣ Attend a 45-minute interview with the Head of Partner Success and the VP of Partners to tell us more about your experience and answer some competency-based questions

3️⃣ Complete a short take-home task to show off your Partner Success skills

4️⃣ Attend a culture interview with one of our founders - to make sure it’s the right fit on both sides.

5️⃣ Offer